General terms & conditions

A. BOOKING PROCESS

1. A booking request may be submitted by the Traveler either in writing, orally, or electronically and represents an invitation to contract (sign a Travel Agreement).
    
2. A booking request becomes binding upon receipt by the Traveler of TOTEM MOTO TOURS’ email acceptance of the order.
    
3. The Travel Agreement, the contract between the Traveler and TOTEM MOTO TOURS, shall take effect upon the reception of the deposit or full payment, whichever is first.
    
4. All names, titles, and initials of our Travelers should be correctly given at the time of booking. Changes cannot be made at a later date unless going through a reassignment procedure as per paragraph J.
    
5. TOTEM MOTO TOURS has the right to make individual changes to the contracted services on justified grounds due to significant and unforeseeable circumstances, provided such do not adversely affect the overall structure of the journey, became necessary after the conclusion of the Travel Agreement and were not caused by a breach of good faith on the part of TOTEM MOTO TOURS.
   TOTEM MOTO TOURS is required to notify the Traveler of any service changes without delay.

C. PANDEMIC INCLUDING COVID

1. Covid-19 or any pandemic requirements may vary from one country to another and can evolve rapidly. The Traveler may be required to provide evidence of vaccination, negative test, or antibody test before, during, or after the trip. It is the responsibility of the Traveler to ensure compliance at all times to these requirements. No refunds will be given if the Traveler is unable to undertake some or all of the tour due to the Traveler’s failure to comply with these requirements. If so, the Traveler would be responsible for any resulting additional costs including travel and accommodation.
    
2. Should specific travel restrictions be put into place at the time of the trip, either by the French government or the Traveler’s home country such as border closings, restricted movement between French regions, or mandated restaurant closings, the tour will be postponed until the aforementioned restrictions have been lifted, and the payments will be carried over to the exact rescheduled tour.
    
3. Should the Traveler not wish to postpone the tour due to governmental restrictions, this will be considered as a cancellation at the request of the Traveler, and the cancellation policy, as per paragraph I, will apply.

E. DEPOSIT

1. A non-refundable deposit of 30% of the total tour price is required at the time of booking and TOTEM MOTO TOURS will not be able to take any action to book the tour until this deposit is received. 
    
2. If payments were not received on time, TOTEM MOTO TOURS would have the right to cancel the booking without any liability.

G. EXCHANGE RATES

Prices are mostly indicated in currencies different from the Euro.

1. For bookings made less than 6 months prior to departure, TOTEM MOTO TOURS commits to maintaining the agreed price in the foreign currency.
    
2. For bookings made more than 6 months prior to departure dates and in case of a major international currency crisis involving the Euro, TOTEM MOTO TOURS reserves the right to have a price increase proportional to the exchange rate increase during the same period. TOTEM MOTO TOURS agrees to provide the Traveler with the price calculations. The Traveler will be advised of the increase at least 60 days prior to departure. No change in prices is permitted thereafter.

I. CANCELLATION POLICY

The Traveler may cancel the Travel Agreement at any time prior to the departure date by issuing a written notice by certified mail to TOTEM MOTO TOURS – Street: 2, La Dordonnière - Zip: 37220 - Town: Avon les Roches - Country: France.

1. The date of receipt of the cancellation notice by TOTEM MOTO TOURS is deemed the cancellation date.
    
2. No refunds are available once a tour is commenced or in respect of any tour, excursion, pass, ticket, package, accommodation, meals, or any other services utilized.
    
3. If the tour is canceled due to Force Majeure as defined and proclaimed by French law or for reasons attributable to TOTEM MOTO TOURS, no cancellation fee shall apply, and the trip shall be postponed following French law.
    
4. Depending on the cancellation date, travelers who must cancel their booking can receive refunds on the trip cost - excluding the non-refundable fees.
    
5. For all tours:
   - Cancellation earlier than 45 days prior to the tour departure date results in 30% of the total package price being retained by TOTEM MOTO TOURS.
   - Cancellation from 45 to 30 days prior to the tour departure date results in 50% of the total package price being retained by TOTEM MOTO TOURS.
   - Cancellation from 29 days to the tour departure date results in 100% of the total package price being retained by TOTEM MOTO TOURS.
   The above is not intended as a substitute for comprehensive travel and health insurance.
    
6. TOTEM MOTO TOURS reserves the right to withdraw from the Travel Agreement and cancel a tour if the minimum number of participants for the tour has not been reached. In that case, the Traveler will be notified of the cancellation 30 days before the initial tour departure date, at the latest.
    
7. TOTEM MOTO TOURS may be prevented to operate a tour due to unavoidable and extraordinary circumstances – for example, natural disasters, war, riots, political unrest, government restraints. In that case, the Traveler will be notified of the cancellation as soon as possible before the initial tour departure date.
    
8. In the event of tour cancellation by TOTEM MOTO TOURS, the Traveler will be offered, to the extent possible, to take part in a tour of the same category at a later date. If the Traveler does not wish to postpone his booking, TOTEM MOTO TOURS will refund the Traveler’s payment in full, which will constitute the full settlement.
    
9. TOTEM MOTO TOURS cannot be held liable for any additional costs incurred by the Traveler due to a tour cancellation by TOTEM MOTO TOURS, including but not limited to the cost of airline tickets or hotel reservations. TOTEM MOTO TOURS strongly advise the Traveler to take out a comprehensive travel, health & trip cancellation insurance at the time of booking.  

K. PASSPORTS, VISAS & HEALTH REQUIREMENTS

1. It is the Traveler’s responsibility to possess valid travel documents (passport and visa if needed) to travel from their home country to France. TOTEM MOTO TOURS strongly advise the Traveler to check his passport’s date of validity at the time of booking.
    
2. TOTEM MOTO TOURS advises all Travelers that are not citizens of a European Union country or who hold a passport from a non-European Union country, to make sure he/she meets all passport and visa requirements with the Embassy or Consulate of France in their home country at the time of booking.
    
3. The Traveler is also responsible for meeting any inbound or outbound Covid or pandemic-related requirements (proof of vaccination, test results, etc.) at the time of travel.
    
4. As visa and general health or Covid (or other pandemic)-related requirements are subject to change without notice, verification by the Traveler should be made regularly.

M. LOST OR DAMAGED LUGGAGE

Outside of the tour dates, TOTEM MOTO TOURS is not liable for lost or damaged luggage. The Traveler should refer to the concerned carrier if such a problem occurs.

O. APPLICABLE LAW & JURISDICTION

Any litigation concerning the tour, including accommodations or any other service booked through TOTEM MOTO TOURS, may be brought only within Tours Court of Justice (Indre-et-Loire, France) and nowhere else. French law will be applicable to any and all such litigation.

Q. AGREEMENT

Payment of deposit, balance and/or issue of final documents shall be deemed your consent to these Terms & Conditions. The Terms & Conditions listed here are those in effect at the time of printing or publishing and will remain until replaced. Any re-issue of those Terms & Conditions will replace all previous versions. No one is authorized to vary, add or waive any term or condition in this document, including any term or condition set forth in the preceding provisions.

This agreement constitutes the entire agreement between the Traveler and TOTEM MOTO TOURS.

Any rights not expressly granted herein are reserved.

S. TOTEM MOTO TOURS REFER-A-FRIEND PROGRAM

TOTEM MOTO TOURS' Refer-a-Friend program is a friend referral offer that rewards the Traveler with a discount on a motorcycle tour purchase under certain conditions stated below:

• The Traveler completes a booking process for at least one of the guided motorcycle tours, in a given season;
• The Traveler refers a friend who is not a pre-existing client of TOTEM MOTO TOURS;
•  The Traveler's friend completes the booking process for at least one of the guided motorcycle tours, in the same season as the Traveler (not necessarily for the same guided tour as the Traveler).

If all those conditions are met, the Traveler is eligible for the Refer-a-Friend program discount, with the following limitations:

• The Refer-a-Friend program discount can apply to 1 (one) guided motorcycle tour per Traveler per season only;
• The Refer-a-Friend program discount cannot be cumulated: for a given season, the Traveler cannot be eligible for more than one discount, regardless of the number of referred friends;
• The Refer-a-Friend program discount does not apply to potential options that the Traveler may have booked in addition to the guided motorcycle tour: for example, the Refer-a-Friend program discount does not apply to the Totem Moto Tours' Parisian Stay;
• The Refer-a-Friend program discount amount is deducted from the 70% balance payment, which is due 45 days before the beginning of the trip.